Frequently Asked Questions
1. Order Processing
Orders are typically processed within 1-2 business days. During peak seasons and promotions, processing may take 3-5 business days. You will receive a confirmation email once your order ships.
2. Shipping Options
We offer various shipping methods:
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: Available for select areas
Shipping costs vary based on destination and order value.
3. International Shipping
We ship to multiple countries worldwide. International orders may be subject to customs fees and import taxes, which are the customer’s responsibility.
4. Return Policy
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and have all original tags attached. Some items are final sale.
5. Size Guide
Detailed size charts are available on each product page. We recommend reviewing measurements carefully before ordering, as sizes may vary by brand.
6. Payment Methods
We accept all major credit cards, PayPal, and select digital payment methods. All transactions are secure and encrypted.
7. Price Adjustments
We offer price adjustments within 7 days of purchase if an item goes on sale. Original receipt and tags are required.
8. Gift Cards
Gift cards are available in various denominations and never expire. They can be purchased online and used both in-store and online.
9. Product Care
Care instructions are provided on product labels and description pages. Following these instructions will help maintain the quality and longevity of your items.
10. Quality Issues
We stand behind the quality of our products. If you receive a defective item, please contact us within 48 hours of delivery for assistance.
11. Order Modifications
Please contact us immediately if you need to modify your order. Changes can often be made if the order hasn’t yet been processed for shipping.
12. Missing Items
If your order arrives with missing items, please contact us within 48 hours of delivery. We will investigate and resolve the issue promptly.
13. Loyalty Program
Our loyalty program offers points for purchases, special events, and other activities. Points can be redeemed for rewards and discounts.
14. Newsletter
Subscribe to our newsletter for exclusive offers, new arrivals, and style inspiration. You can unsubscribe at any time using the link in any email.
15. Account Registration
Creating an account allows you to track orders, save favorites, and expedite checkout. Registration is optional but recommended for the best shopping experience.
16. Password Reset
If you forget your password, use the “Forgot Password” link on the login page. You will receive instructions via email to reset your password.
17. Product Availability
Inventory is updated in real-time. Items showing as in stock are available for immediate shipment. Some items may be available for backorder.
18. Backorders
Items on backorder will ship once they become available. Estimated restock dates are provided on product pages when possible.
19. Color Accuracy
We strive to display product colors accurately. However, monitor settings may affect how colors appear on screen.
20. Contact Options
For additional assistance, visit our help center or contact customer service through our website. Our team is available to help with any questions or concerns.